To our wonderful Double Churches Animal Clinic Clients,
Like many of you, we are closely monitoring the COVID-19 impact in our area. Our entire DCAC team is currently healthy and our priority is to stay healthy while providing the best possible care to our patients. All measures being taken are strictly precautionary. We have created a plan for social distancing effective immediately. Please be patient as we make these changes to do the best by our clients, patients and the community.
If you have experienced flu-like symptoms, been near someone with symptoms, or traveled outside of the local area in the past 14 days – Please DO NOT come to our hospital. Should your pet need care, please provide alternate transportation with friends or family. Also, call ahead to inform staff so we can prepare.
NON URGENT concerns/questions and prescription refills: please TEXT us or EMAIL us at [email protected], or you can communicate via our App (text us for an invitation to download the App) for an appointment or prescription refill. Please allow 24hr for a response or refill.
As an abundance of caution, we are limiting public access and initiating CURBSIDE service for all clients.
We are currently open normal business hours and are available for appointments.
We anticipate that appointment times may take longer than normal, so we appreciate your patience.
WE ARE ASKING EVERYONE TO CALL WHEN YOU ARRIVE AND REMAIN IN YOUR CAR. We only have 5 phone lines right now, so if you do not get an answer, give us a minute and try back again. Thank you for your patience.
When you schedule an appointment, you will receive an email from us with a link to complete all necessary paperwork prior to your pet's visit. Call us when you arrive for your appointment. We will gather as much information as possible over the phone and we will send a staff member to your car. They can discuss further information as needed, and escort your pet inside with our own leash. Many of our patients are often willing and comfortable to join us in our treatment room, so this shouldn’t cause additional stress. We will also collect payment over the phone. Credit card payment only, please, to limit handling of cash.
We cannot take in leashes/collars/harnesses, blankets, towels, toys, etc. Cat carriers should only contain your cat.
Please designate only one pet-parent as a point of contact for efficient communications.
We will greet you with a smile rather than a handshake to practice a healthy distance of at least 3-6 feet if possible. Please be prepared to open your card door and get your pet out of your car and hand off to one of our staff members.
We frequently clean with disinfectant several times a day. Exam rooms are cleaned between each appointment and our staff already has good habits of washing hands between patients. We are taking extra precautions and have increased the frequency of disinfection, as well as our deep cleaning protocols. We have mandated that if any staff are showing any symptoms, they stay home until they are cleared for work.
Please follow us on Facebook for any changes to these policies as time goes on: https://www.facebook.com/DoubleChurchesAnimalClinic
Thank you for working with us to remain open and continue care for all your pets.
Dr. Wylie, Dr. Boone and Double Churches Animal Clinic Team